Conditions

Understand our policies, terms, and practices before using our services.

Conditions

Understand our policies, terms, and practices before using our services.

Conditions

Understand our policies, terms, and practices before using our services.

Welcome to Madhur Snacks & Bakers! These Terms & Conditions explain the rules for using our website, browsing our products, and placing orders with us. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

1. About Madhur

Madhur Snacks & Bakers offers cakes, desserts, bakery products, sweets, and other food items for customers in Kadipur and nearby areas, subject to our delivery availability.

Our website allows customers to explore products, check prices, select available options, and place orders. We also accept enquiries for customised cakes and special occasions.

2. Placing an Order

Customers can browse our products and select their preferred items, sizes, and available options.
Please check the product name, weight, price, quantity, and any customisation details before placing an order.
Orders are subject to product availability and confirmation by Madhur.
Submitting an order does not automatically guarantee acceptance. We may contact you to confirm order details, delivery information, and payment.
For customised cakes, customers may be asked to share a reference image, preferred flavour, message, and other design details.
Please provide accurate contact information so we can communicate with you about your order.

3. Customised Cake Orders

Madhur accepts enquiries for personalised cakes for birthdays, anniversaries, weddings, and other special occasions.

Customers can share a reference photograph or describe the design they want.
We will discuss the requested design, flavour, size, price, and availability before confirming the order.
Our cakes are made according to the agreed requirements and the design possibilities available to us.
The finished cake may differ slightly from the reference image because of variations in decoration, materials, colours, and the handmade process.
We aim to create a cake inspired by your chosen design, but we cannot guarantee an exact reproduction of every reference image.
Customised orders may require additional preparation time. Please confirm the delivery or collection time with us before ordering.

Please review and confirm the customisation details before we begin preparing your cake.

4. Prices and Payments

All product prices displayed on the website are in Indian Rupees (₹).
Prices, product availability, and available options may change without prior notice.
The price applicable to your order will be communicated or displayed at the time of ordering.
Additional charges may apply for certain customisations, special designs, packaging, or delivery services.
Orders may require payment confirmation before preparation or dispatch.
If payment has been made but cannot be verified, we may contact you for clarification before processing the order.

Please retain your payment confirmation until your order has been completed.

5. Delivery Policy

Delivery availability depends on your location and our service coverage.
Delivery is currently intended for customers within Kadipur town, subject to confirmation.
Delivery times are estimates and may vary depending on order volume, weather, traffic, product preparation, and other circumstances.
Customers must provide a complete and accurate delivery address and an active contact number.
Please ensure that someone is available to receive the order at the specified address.
If delivery is delayed or cannot be completed, we may contact you to arrange an appropriate solution.
Any applicable delivery charges or free-delivery conditions will be communicated during ordering.

Free delivery: Orders of ₹299 or more qualify for free delivery across Kadipur town, subject to order eligibility and confirmation.

6. Order Changes and Cancellations

If you need to change or cancel an order, contact Madhur as soon as possible.
Changes depend on product availability, preparation status, and the nature of the order.
Customised cakes may not be eligible for cancellation or changes once preparation or decoration has begun.
Any cancellation request will be reviewed based on the status of the order and applicable consumer protection requirements.
If Madhur cannot fulfil a confirmed order, we will contact you to discuss an appropriate resolution, including a refund where applicable.

Please confirm the cake design, flavour, weight, delivery address, and delivery time before finalising your order.

7. Refunds and Order Issues

We want every customer to have a satisfactory experience with Madhur.

If you receive an incorrect, damaged, or significantly different product, please contact us promptly with your order details and, where possible, photographs showing the issue.

We will review the concern and work with you to determine an appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, refund, or another mutually agreed solution.
Refund eligibility and processing will depend on the nature of the issue, payment method, and applicable law.
Approved refunds will be processed using an appropriate payment method and within the applicable processing period.

Please contact us as soon as possible after receiving an order if you notice a problem.

Nothing in this policy is intended to limit any consumer rights available under applicable Indian law.

8. Product Images and Descriptions

We make reasonable efforts to display products and their details accurately.
Product photographs are intended to illustrate the product's appearance. Minor differences may occur in colour, decoration, presentation, or packaging.
Handmade and customised cakes may vary slightly from the displayed images.
Ingredients, flavours, sizes, and decoration options depend on the specific product and availability.
Please contact us before ordering if you have questions about ingredients or product details.

9. Food Allergies and Dietary Requirements

Our products may contain ingredients that can cause allergic reactions, including milk, wheat, nuts, soy, eggs, or other allergens, depending on the product.

Please inform us about any known allergies or dietary requirements before placing your order.
Customers should confirm ingredient information with us when needed.
We cannot guarantee that a product is completely free from a particular allergen unless this has been specifically confirmed by Madhur.
Customers with severe allergies should contact us before ordering so we can explain the information available about the product.

Please do not assume that a cake or dessert is suitable for a particular dietary requirement without confirmation.

10. Customer Responsibilities

When using our website or ordering from Madhur, you agree to:

Provide accurate contact, delivery, and order information.
Review your order details before confirming your purchase.
Make payments through the payment methods communicated by Madhur.
Use the website lawfully and responsibly.
Avoid submitting false orders, fraudulent payment confirmations, or misleading information.

Madhur reserves the right to review suspicious orders and take appropriate action in accordance with applicable law.

11. Website Content and Intellectual Property

The content on our website, including text, logos, branding, graphics, photographs, and design elements, may be owned by Madhur or used with appropriate permission.

You may browse the website for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, or commercially use our website content without prior permission from the relevant rights holder, except where permitted by law.

12. Privacy and Personal Information

We may collect information such as your name, phone number, delivery address, order details, payment-related information, and customised cake references when necessary to process your order or respond to your enquiries.

We use personal information for purposes such as:

Processing and managing orders.
Confirming payments and deliveries.
Responding to questions and complaints.
Coordinating customised cake requests.
Meeting applicable legal obligations.

We handle personal information in accordance with our Privacy Policy and applicable Indian law.

Please refer to our Privacy Policy for further information about how your information is collected, used, and protected.

13. Service Availability

We make reasonable efforts to keep our website accessible and our product information up to date.

However, temporary interruptions, technical issues, maintenance, or other circumstances may affect website availability.

We may update products, prices, features, or website content as necessary.

14. Limitation of Liability

Madhur will make reasonable efforts to prepare and deliver orders in accordance with the details confirmed with customers.

To the extent permitted by applicable law, Madhur is not responsible for losses caused by inaccurate information supplied by customers, circumstances beyond our reasonable control, or a customer's failure to follow relevant product instructions.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including applicable consumer protection requirements.

15. Changes to These Terms

We may update these Terms & Conditions when our services, business practices, or legal requirements change.

The updated version will be published on this page with a revised date. Continued use of the website after an update indicates acceptance of the updated terms to the extent permitted by law.